Refund Policy
Last updated: August 8, 2026
This policy applies to all services of 77-Technologies (Pvt) Ltd (SECP Reg. No. 354090989) and should be read together with our Terms of Service. Our pricing model is built on written fixed-price proposals and milestone payments — you approve working software before each payment, which is why payments, once made, are final.
1. Advance payments
The advance payment that starts a project covers scoping, design and mobilization. It is non-refundable once work has begun. If we have not started any work and no scoping or design has been performed, we will refund the advance in full.
2. Milestone payments
Milestone payments are invoiced after you have seen and approved the work for that milestone. Approved milestones are not refundable. If we fail to deliver a milestone as specified in the proposal and cannot remedy it within a reasonable time, you are entitled to a refund of the amount paid for that undelivered milestone — this is the only circumstance in which a project payment is refunded.
3. Cancellation by the client
If you cancel a project midway, you remain liable for work completed to date: the advance is retained and any milestone in progress is billed proportionally. No refund is due for completed work.
4. Monthly marketing plans
- Plans are billed monthly in advance and can be cancelled anytime with effect from the next billing month.
- The current month is not refunded, in full or in part.
- Advertising budgets paid to platforms (Google, Meta, etc.) are the platform’s charges, not ours, and are outside this policy entirely.
5. Third-party fees
Domains, hosting, SSL, app store accounts, payment gateway fees, SMS/WhatsApp API credits and similar third-party purchases are non-refundable once purchased, regardless of project status — these are paid to third parties on your behalf and are subject to their policies.
6. Support plans
Monthly care plans follow the same rule as marketing plans: cancel anytime for the next month; the current month is not refunded.
7. How to raise a refund request
Email [email protected] with your project name and the milestone concerned. We respond within 3 working days. Approved refunds are paid by bank transfer within 14 days.